Frequently Asked Questions
Everything you need to know about bringing Katto into your home.
What materials are used in Katto home products?
We prioritize sustainability and durability, using premium materials such as FSC-certified hardwoods, organic linens, and recycled metals to ensure your home goods last for generations.
How long does shipping take for furniture items?
Standard shipping for smaller decor takes 3-5 business days, while larger furniture pieces typically arrive within 2-3 weeks via our specialized white-glove delivery service.
What is your return policy?
We offer a 30-day 'Love Your Home' guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund, provided it is in its original condition and packaging.
Do you offer international shipping?
Currently, Katto ships to the continental United States and Canada. We are working hard to expand our logistics network to international destinations in the near future.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Are your products covered by a warranty?
Yes, all Katto furniture pieces come with a limited 2-year warranty covering manufacturing defects and structural integrity under normal household use.